{"xsrfToken":"9ab43cbe0bde98cf4ca0da5d46596479b8fed2fb_lout","branding":{"id":"5","key":"wess","name":"W Energy Software Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/350d1507-36b2-489d-b3b2-1424a031461f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzI1NDcxYS1lOGNlLTQzYTItOGI3My1mYjk1ZmQ0MmFkZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1MGQxNTA3LTM2YjItNDg5ZC1iM2IyLTE0MjRhMDMxNDYxZiI6WyJyZWFkIl19LCJleHAiOjE3MzY4OTg1MDAsIm5iZiI6MTczNjg5NzkwMH0.aBJQreE-DGRv04BLMU8VunsENtJxNm-vLsjiWvZ6ONE&client=cc25471a-e8ce-43a2-8b73-fb95fd42addb&mode=fit","logoId":"350d1507-36b2-489d-b3b2-1424a031461f","isLogoAvailable":true,"helpCenterTitle":"Welcome!","sharedPortalName":"W Energy Software Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome!","sharedPortalName":"W Energy Software Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#526c86","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a90db80f-494f-4116-8104-a15db41b4b2c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzI1NDcxYS1lOGNlLTQzYTItOGI3My1mYjk1ZmQ0MmFkZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5MGRiODBmLTQ5NGYtNDExNi04MTA0LWExNWRiNDFiNGIyYyI6WyJyZWFkIl19LCJleHAiOjE3MzY4OTg1MDAsIm5iZiI6MTczNjg5NzkwMH0.UNC18BCfetTIx_FtQde020qF8LcpbMjJPPctsjcnVBY&client=cc25471a-e8ce-43a2-8b73-fb95fd42addb&height=300&mode=fit","bannerMediaApiFileId":"a90db80f-494f-4116-8104-a15db41b4b2c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"wess","projectId":10021,"serviceDeskId":5,"name":"W Energy Software Support","description":"<p>Welcome! You can report a possible software incident to W Energy Software below.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"198","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"","icon":10480,"iconUrl":"https://wenergysoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[46],"key":""},{"id":"183","name":"Report software bug","descriptionHtml":"<p>Please complete the request to the best of your ability. If an Asset, Company Number, Accounting Date, Production Date, Batch Number (etc) is required to replicate, please provide during Steps taken that lead to bug.</p>","callToAction":"Report software bug","introHtml":"","icon":10476,"iconUrl":"https://wenergysoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[46],"key":""},{"id":"197","name":"Request a CloudOps Task","descriptionHtml":"","callToAction":"Request a CloudOps Task","introHtml":"","icon":10473,"iconUrl":"https://wenergysoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[46],"key":""},{"id":"190","name":"Suggest an Enhancement","descriptionHtml":"","callToAction":"Suggest an Enhancement","introHtml":"","icon":10550,"iconUrl":"https://wenergysoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[46],"key":""},{"id":"196","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://wenergysoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1244","name":"Incident Notification","descriptionHtml":"","callToAction":"Incident Notification","introHtml":"<p>Use this request type to notify the stakeholders of a new incident that needs to be logged and addressed</p>","icon":10508,"iconUrl":"https://wenergysoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"201","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"","icon":10550,"iconUrl":"https://wenergysoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"199","name":"Support Task","descriptionHtml":"","callToAction":"Support Task","introHtml":"<p>Estimate/Design/etc</p>","icon":10542,"iconUrl":"https://wenergysoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""}],"reqGroups":[{"id":46,"name":"Support Group"}],"orderMapping":{"46":[198,197,183,190]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"48206db6-b53a-30be-8d65-3df06f5a6a5e","appLinkName":"System Confluence","appLinkUrl":"https://wenergysoftware.atlassian.net/wiki","spaceKey":"WESS","spaceName":"W Energy Software Support","spaceUrl":"https://wenergysoftware.atlassian.net/wiki/spaces/WESS","isServer":false},"labels":[],"projectKey":"WESS","serviceDeskId":5,"kbLinkDomainURLs":["https://wenergysoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WESS","userLanguageHeader":"","userLanguageMessageWiki":"<p>Customer Portal users, if you encounter an error regarding the \"Organization\" field not being selected, please ensure you are logged in by using the button at the top right of this screen. Thank you!</p>","defaultLanguageHeader":"","defaultLanguageMessage":"Customer Portal users, if you encounter an error regarding the \"Organization\" field not being selected, please ensure you are logged in by using the button at the top right of this screen. Thank you!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzI1NDcxYS1lOGNlLTQzYTItOGI3My1mYjk1ZmQ0MmFkZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY4OTkxMDAsIm5iZiI6MTczNjg5NzkwMH0.V0Rmw_M5xKg1ty8f95nLMz3OwRCi11TbEZ8kghjN-0o","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"cc25471a-e8ce-43a2-8b73-fb95fd42addb","tokenDurationInMins":20}},"sharedPortal":{"name":"W Energy Software Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://wenergysoftware.atlassian.net/wiki","kbLinkDomainURLs":["https://wenergysoftware.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}